Privacy Policy

Effective date: 5 May 2026

This Privacy Policy explains how WantedWin Casino, operating through wantedwin-casino.online, collects, uses, stores, shares and protects personal information in connection with its online gambling services. It is intended for users in Australia and has been prepared in a professional and transparent manner to explain how personal information is handled across account registration, identity verification, gameplay, payments, customer support, legal compliance and security operations.

WantedWin Casino acts as a data controller in relation to personal information processed for the provision of its services. Where you register an account, use the website, place bets, participate in promotions, contact support, or otherwise interact with the platform, your personal information may be processed for lawful and necessary purposes connected with gambling operations, contractual performance, fraud prevention, anti-money laundering obligations, responsible gambling controls, dispute management and legal compliance.

By registering an account and using wantedwin-casino.online, you acknowledge that certain processing of your personal information is required for WantedWin Casino to provide gambling services, maintain account security and meet legal and regulatory obligations. Where consent is relied upon, including for certain marketing activities or the use of optional technologies, you may withdraw that consent at any time, subject to any processing already carried out lawfully before withdrawal.

This Privacy Policy should be read together with any applicable Terms and Conditions, Responsible Gambling materials, Bonus Terms, Cookie-related notices and other legal information published on wantedwin-casino.online.

Introduction

WantedWin Casino is committed to handling personal information in accordance with applicable privacy, consumer protection and gambling-related legal standards relevant to users in Australia. This includes, where applicable, principles reflected in the Privacy Act 1988 (Cth), the Australian Privacy Principles, anti-money laundering and counter-terrorism financing requirements, e-commerce obligations, complaint handling expectations and record-keeping obligations relevant to gambling operators and associated service providers.

As an online gambling platform, WantedWin Casino has a legal and operational need to process personal information to:

• create and administer player accounts;
• verify identity and age;
• process deposits, withdrawals and betting activity;
• detect fraud, abuse, collusion and prohibited conduct;
• support responsible gambling and account restriction measures;
• comply with anti-money laundering and counter-terrorism financing obligations;
• respond to support enquiries and disputes; and
• maintain platform integrity, audit trails and cyber security controls.

If you do not provide information that is reasonably required, WantedWin Casino may be unable to open your account, verify your identity, process transactions, deliver customer support or continue providing access to some or all services.

Information We Collect

WantedWin Casino may collect personal information directly from you, automatically through your use of the website, and from trusted third parties where permitted by law.

Personal details you provide

The personal information collected when you register or manage your account may include:

• full name;
• date of birth;
• residential address;
• postcode and country of residence;
• email address;
• mobile or other telephone number, where provided;
• username or account identifier;
• gender, where voluntarily supplied;
• nationality, where required for compliance purposes; and
• any other details submitted through account forms or compliance checks.

Account and gambling activity information

WantedWin Casino may collect information about your use of gambling services, including:

• account registration date and status;
• login history;
• bets placed, stake amounts and outcomes;
• bonus participation and wagering activity;
• deposits, withdrawals, reversals and chargeback-related events;
• account balance history;
• responsible gambling settings and account restrictions;
• gameplay records, session times and game preferences;
• fraud alerts, risk indicators and account review outcomes; and
• internal notes relevant to customer support, compliance or dispute resolution.

Correspondence and support records

If you contact WantedWin Casino, it may collect and retain:

• emails sent to or from [email protected];
• customer service enquiries;
• complaint details;
• feedback and survey responses;
• records of account issues or payment queries; and
• any supporting documents or screenshots you choose to provide.

Transaction and payment information

For payment processing and financial controls, WantedWin Casino may collect:

• deposit and withdrawal amounts;
• payment method type;
• partial payment instrument details as required for verification and fraud prevention;
• billing-related information;
• transaction IDs and merchant references;
• bank or wallet details where required to process payouts;
• payment verification responses from processors; and
• chargeback, refund or dispute records.

WantedWin Casino does not represent that full card data is stored directly by it where such storage is unnecessary. Payment processing may instead be handled by regulated or contracted payment service providers subject to their own compliance obligations.

Technical and device information

When you use wantedwin-casino.online, certain information may be collected automatically, such as:

• IP address;
• browser type and version;
• operating system;
• device type;
• language settings;
• time zone;
• access times and dates;
• referring URLs;
• website interaction logs;
• cookie or similar technology identifiers;
• geolocation signals derived from IP or device data, where applicable; and
• security logs relating to authentication, failed access attempts and suspicious activity.

KYC and verification documents

To comply with know your customer, anti-money laundering, age verification and security requirements, WantedWin Casino may request and process:

• government-issued identification documents;
• proof of address documents;
• copies of payment method ownership evidence, where permitted and necessary;
• source of funds or source of wealth information, where required by risk assessment;
• selfies or liveness checks for identity matching, where used;
• sanctions, politically exposed person and adverse media screening results; and
• records confirming the outcome of verification checks.

How We Use Your Information

WantedWin Casino processes personal information only where there is an identified lawful basis or legitimate operational need consistent with applicable law.

Service delivery and contract performance

Personal information is used to:

• create and maintain your account;
• enable login and secure authentication;
• process bets, wagers and gaming participation;
• administer promotions, bonuses and loyalty features where applicable;
• process deposits and withdrawals;
• communicate essential service notices; and
• provide customer support and issue resolution.

Compliance with legal obligations

WantedWin Casino may process personal information to comply with applicable legal and regulatory requirements, including obligations related to:

• age and identity verification;
• anti-money laundering and counter-terrorism financing compliance;
• fraud monitoring and transaction scrutiny;
• responsible gambling and harm minimisation measures;
• complaint handling and dispute records;
• tax, accounting and audit requirements; and
• lawful requests from courts, regulators, law enforcement or other competent authorities.

Legitimate business and security purposes

Personal information may also be used for legitimate operational interests, including to:

• prevent fraud, multi-accounting, bonus abuse, collusion and cheating;
• protect the website, systems and users against cyber threats;
• investigate suspicious or prohibited conduct;
• enforce the Terms and Conditions;
• manage risk and internal governance;
• conduct service analytics and platform improvement;
• carry out testing, troubleshooting and system administration; and
• establish, exercise or defend legal claims.

Research and service improvement

WantedWin Casino may analyse personal information, including aggregated and de-identified patterns where feasible, for:

• service development;
• product research;
• customer experience improvement;
• operational reporting;
• market analysis;
• safer gambling insight development; and
• internal training and quality assurance.

Where practical, WantedWin Casino will minimise the use of directly identifiable information for research activities.

Marketing Communication

WantedWin Casino may use your contact information and user profile data to send marketing communications where permitted by law or where you have opted in, as required. Marketing communications may relate to:

• new games or features;
• promotional campaigns;
• bonuses and special offers;
• tournaments or events; and
• news about services relevant to your account.

Marketing data may include your email address, account activity, preferences, promotional eligibility and prior engagement with offers.

You can opt out of marketing communications at any time by:

• using the unsubscribe mechanism included in the marketing email; or
• contacting [email protected].

Opting out of marketing will not affect essential service communications, such as messages about account security, legal notices, payment processing, verification requests or material changes to terms and policies.

Where consent is the basis for marketing, you may withdraw that consent at any time. WantedWin Casino will act on opt-out requests within a reasonable period, subject to technical processing times.

Obtaining Personal Information

WantedWin Casino obtains personal information through several channels.

Information collected directly from you

Information may be collected when you:

• register an account;
• complete profile or verification forms;
• upload KYC documents;
• make deposits or withdrawal requests;
• place bets or use games;
• participate in surveys or promotions;
• communicate with customer support; or
• otherwise submit information through wantedwin-casino.online.

Information collected automatically

Certain technical and behavioural data is collected through your interaction with the website and its systems, including through server logs, security tools, cookies or similar technologies, fraud prevention tools and analytics services.

Information from third-party providers

WantedWin Casino may also receive personal information from third parties, including:

• identity verification providers;
• age verification providers;
• payment service providers;
• fraud prevention and risk screening providers;
• sanctions and AML screening services;
• analytics and technology service providers;
• customer support software providers; and
• public databases, registers or lawfully available records where necessary for compliance or fraud prevention.

WantedWin Casino will take reasonable steps to ensure third-party data obtained is relevant, lawfully sourced and used only for appropriate business or legal purposes.

Data Recipients

Access to personal information is restricted to those who require it for legitimate operational, legal or security reasons. Depending on the purpose of processing, your personal information may be accessed by:

• authorised employees involved in compliance, customer support, payments, risk, fraud prevention, responsible gambling, legal, security and technical administration;
• affiliated companies within the corporate group, where relevant to shared compliance, risk management, internal administration or support operations;
• contracted service providers acting on WantedWin Casino’s behalf; and
• professional advisers, auditors or consultants subject to confidentiality obligations.

WantedWin Casino applies role-based access controls and expects anyone handling personal information on its behalf to do so under confidentiality, security and data handling requirements.

Releasing Data to Third Parties

WantedWin Casino may share personal information with third parties only where there is a legitimate need, legal obligation, contractual necessity or user-authorised purpose.

Data may be disclosed to:

• payment processors and financial institutions to complete deposits, withdrawals, refunds and fraud checks;
• identity verification, KYC and AML service providers;
• game providers, platform providers and software vendors where account or gameplay data is necessary to deliver services;
• hosting, cloud storage, cyber security and IT support providers;
• analytics, anti-fraud and risk management partners;
• auditors, legal advisers and corporate advisers;
• regulators, law enforcement bodies, courts or government authorities where disclosure is required or authorised by law; and
• prospective acquirers, investors or restructuring parties where business transition activity occurs, subject to appropriate confidentiality and lawful handling.

WantedWin Casino may also disclose personal information where it reasonably believes disclosure is necessary to:

• comply with legal process;
• investigate suspected crime, fraud or abuse;
• enforce contractual rights;
• protect the safety, rights or property of WantedWin Casino, its users or the public; or
• meet responsible gambling, AML/CFT or other statutory obligations.

Where personal information is transferred to service providers or recipients outside Australia, WantedWin Casino will take reasonable steps to ensure appropriate safeguards are applied, including contractual protections, security requirements and due diligence appropriate to the sensitivity of the information and the nature of the transfer.

Data Retention

WantedWin Casino retains personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, accounting, dispute resolution, fraud prevention and business continuity requirements.

Retention periods may vary according to the type of data and the reason it was collected. In particular:

• account and identity verification data may be retained for the duration of the business relationship and for a period afterwards to meet legal and audit obligations;
• transactional and payment records may be retained for accounting, fraud prevention and evidentiary purposes;
• support and complaint records may be retained to manage disputes and improve service quality; and
• AML/CFT-related records may be retained for at least 5 years, or longer where required by applicable law, regulatory direction, ongoing investigation or legitimate legal need.

At the end of the applicable retention period, personal information will be deleted, anonymised or securely archived in accordance with legal and operational requirements.

You may request erasure of personal information where there is no overriding legal basis requiring continued retention. However, WantedWin Casino may be unable to delete information that must be kept for compliance, fraud prevention, record-keeping, legal defence or unresolved account matters. Where retention is mandatory, erasure may only be actioned after the relevant statutory or regulatory period has expired.

Security of Your Data

WantedWin Casino implements technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, destruction, alteration or disclosure.

Security measures may include:

• account access controls using ID and password protection;
• encryption of data in transit using current transport security protocols where appropriate;
• encryption or other safeguards for stored data, where proportionate to risk;
• firewall, monitoring and intrusion detection controls;
• role-based internal access restrictions;
• staff confidentiality obligations and security training;
• verification procedures before sensitive account changes are processed;
• secure logging and audit trails;
• risk assessments and vendor due diligence; and
• incident response procedures for suspected data breaches.

No online environment can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your login credentials, using a secure device and notifying WantedWin Casino promptly if you suspect unauthorised account access.

If a notifiable data breach occurs and applicable law requires notification, WantedWin Casino will take steps consistent with relevant breach reporting and user notification obligations.

Your Rights & Contacting Us

Subject to applicable law and verification of your identity, you may have rights in relation to your personal information, including the right to:

• request access to personal information held about you;
• request correction of inaccurate, incomplete or outdated information;
• request deletion of personal information in circumstances where retention is no longer required;
• object to or request restriction of certain processing, where applicable;
• withdraw consent where processing is based on consent;
• request information about how your data has been used or disclosed; and
• make a complaint about the handling of your personal information.

WantedWin Casino may need to verify your identity before acting on a request. In some cases, rights may be limited where an exemption applies, where compliance would adversely affect the rights of others, or where data must be retained for legal, regulatory, fraud prevention or contractual reasons.

To exercise your rights, ask a question about this Privacy Policy, update your information, withdraw marketing consent, or make a privacy complaint, you can contact:

[email protected]

WantedWin Casino will aim to respond within a reasonable time and may request further information where necessary to authenticate the request or clarify the scope of your enquiry.

If you are dissatisfied with the response to your privacy concern, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner or another competent supervisory or regulatory authority, depending on the nature of the issue and the applicable legal framework.

International Data Handling

Because online gambling services may rely on international technology, payment, fraud prevention and hosting infrastructure, your personal information may be processed in multiple jurisdictions. Where cross-border handling occurs, WantedWin Casino will take reasonable steps to ensure your information receives a level of protection appropriate to the risks involved and consistent with applicable privacy obligations.

Children and Age Restriction

WantedWin Casino is intended only for individuals who are legally permitted to use gambling services. It does not knowingly collect personal information from children or underage persons. If WantedWin Casino becomes aware that an account has been created by a person below the lawful age threshold, it may suspend or close the account and take such steps as are required for compliance, including the retention of certain records where necessary by law.

Changes to This Privacy Policy

WantedWin Casino may update this Privacy Policy from time to time to reflect changes in law, regulation, technology, business practices or service functionality. The latest version will be published on wantedwin-casino.online with an updated effective date.

Where changes are material, WantedWin Casino may provide additional notice through the website or by email where appropriate. Continued use of the website after an updated Privacy Policy takes effect constitutes acknowledgement of the revised policy, except where a different form of consent is required by law.

Sources and References

This Privacy Policy has been drafted with regard to privacy and compliance principles relevant to Australia, including the following sources as applicable:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles
• Office of the Australian Information Commissioner guidance on privacy and data security
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (Cth)
• Spam Act 2003 (Cth) for electronic marketing communications
• Relevant eSafety, cyber security and consumer law guidance where applicable

For all privacy-related communications, please contact:

[email protected]